Emergency WordPress support · UK

WordPress Emergency Support UK

Site down, hacked, or broken after an update? Get a senior UK-based WordPress developer on it today. Same-day response during UK business hours, a backup before any change, and no fix, no fee.

Call Now Email [email protected]

From £75 per hour. Most emergencies are resolved in one to three hours.

14+ years experience • 70+ sites managed • Based in Hampshire, working UK‑wide

WordPress Emergencies I Fix

If your site is in any of these states, get in touch now. I work on sites built by other developers and agencies every week, on any UK or international host.

Site completely down

White screen of death, 500 or 502 errors, “there has been a critical error”, or a site that just times out.

Hacked or showing malware warnings

Spam redirects, injected content, unknown admin users, or Google and your browser flagging the site as unsafe.

WooCommerce checkout broken

Payments failing, orders not saving, Stripe or PayPal errors, stock out of sync, or subscription renewals not running.

Broken after an update

A WordPress core, plugin, theme or PHP version update that left the site erroring, misaligned or stuck in maintenance mode.

Database errors

“Error establishing a database connection”, corrupt tables, MySQL gone away, or a database that has outgrown its hosting.

Locked out of wp-admin

Lost admin access, password resets not arriving, two-factor loops, or a previous developer who has disappeared with the keys.

How Emergency Support Works

01

Call or email

Tell me the site URL, what you are seeing, when it started and anything that changed recently (updates, new plugins, a hosting move). The more detail, the faster I can move.
02

Rapid assessment

I look at the site, server logs and recent changes, find the root cause and give you an honest estimate of time and cost before any billable work starts.
03

Stabilise, then fix properly

A full backup first, always. Then I get the site back online as quickly as possible and fix the underlying problem, testing every change before I call it done.
04

Stop it happening again

You get a plain-English write-up of what went wrong, what I changed and what to do next. If ongoing cover makes sense, I will say so; if it does not, I will say that too.

Clear Emergency Pricing

You pay for the hours it takes to fix the problem, agreed up front. If I cannot fix it, you do not pay.

Emergency rate

£75 per hour

✓ Diagnosis, fix, testing and a written summary
✓ Backup taken before any change
✓ Estimate agreed before billable work starts
✓ No fix, no fee. Paid on completion
✓ Same-day response during UK business hours; evenings and weekends best effort

Priority retainer

Quoted per site

✓ Guaranteed response times, including out of hours
✓ Discounted hourly rate
✓ Monthly health check and proactive monitoring
✓ Direct phone and WhatsApp access
✓ Built for ecommerce and revenue-critical sites

Want fixed monthly cover with published pricing instead? See the productised plans on wp-maintenance.pro, which include emergency response.

Why a UK-Based Developer Matters in an Emergency

Working when your customers are

A UK outage at 10am needs someone at their desk at 10am, not a ticket that gets picked up overnight. I work UK hours and answer the phone.

UK hosting, UK quirks

Krystal, 20i, Fasthosts, IONOS, TSOHost, cPanel and Plesk resellers, plus Cloudflare, DigitalOcean and AWS. I know the control panels and who to call at the host when it is their fault.

A hack is a data question too

If customer data may have been exposed, you need to know what was accessed and when. I document exactly that so you can decide whether the ICO needs notifying within the 72-hour window.

WooCommerce Emergencies

A broken store is not the same as a broken brochure site: every hour the checkout is down is revenue gone for good. I treat WooCommerce incidents as the priority they are.

Typical callouts include payment gateways rejecting every card after a plugin update, subscription renewals silently failing, Action Scheduler queues backing up until orders stop processing, stock locking under a flash-sale load, and database tables that have grown until the admin times out. I have fixed all of these on live UK stores, usually without taking the shop offline.

Once the store is trading again, I check the things that cause the next outage: webhook health, scheduled actions, database growth and the update policy that let the problem in.

Emergency Support Questions

How quickly can you respond?

Same day during UK business hours, and usually within the hour of first contact. Evenings and weekends are best effort unless you are on a priority retainer, which includes out-of-hours cover.

Do I need to be near Hampshire?

No. All emergency work is done remotely, so it does not matter whether you are in London, Manchester, Glasgow or Cardiff. Rootscope is based in Hampshire and works with businesses across the whole of the UK.

What access will you need?

Usually WordPress admin, SFTP and database or hosting control panel access. I ask only for what the job needs and will give you a secure way to share credentials rather than email.

Can you help if the developer who built the site has disappeared?

Yes. Most of my emergency work is on sites built by someone else. If you have lost admin access entirely, I can usually recover it from the server or database.

Will you take a backup first?

Always. Before changing anything I take a full copy of the files and database so there is a known-good point to roll back to if the fix needs a different approach.

Do I have to sign up for ongoing maintenance?

No. Emergency work is a one-off job with no commitment. Many clients do move on to a retainer or a maintenance plan afterwards because it is cheaper than the next emergency, but that is your call.

Need Help Right Now?

Call or email with the site URL and what you are seeing. I will tell you what is wrong and what it will take to fix before any work starts.

Call Now Email Rootscope

[email protected]

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